Conflict Resolution

1.   What did you actually learned from the unit.

This week I learned about collective bargaining and what it is exactly. It was really interesting to be able to take a position of a union member and bargain for what I felt would be beneficial for the union. I understood more of what is done behind the scenes and how negotiations take place with this. I also learned that conflict can be difficult to handle and sometimes it isn’t clear on how to solve the issue or why conflict came about in the first place. There are so many different examples of conflict and conflict can exist in all aspects of our lives. It is important to deal with conflict at the lowest level possible and attempt to find a resolution:

1. Look at the situation-why is there a conflict?
2. Try and solve it at the lowest level (between 2 nurses)
3. Involve next highest manger if needed and continue up the chain of command if necessary (charge nurse, nursing manager, CNO, chief of staff, etc.)

Other things to focus on include:
Making sure good relationships are the first priority
Keep people and problems separate
Pay attention to the interests that are being presented
List first; talk second
Set out the “facts”
Explore options
Practice reflection when you communicate
Make your point directly and concretely
Keep your voice tone neutral and remain calm

2.   Discuss your feelings/experiences from the team activities? Did it change your opinion on the subject? If so, how? If not, why?

I really enjoyed discussing the collective bargaining and felt that we were mostly in agreeance with who made the best argument. That person was able to point out things that I did not see and I thought that was beneficial. Our second discussion about conflict helped me realize all the different types of conflict there are and how aggressive and assertive communication differ and how one is more beneficial than the other, especially in the workplace.

3.   How you will utilize the information learned in your nursing practice.

I can remember what I have learned about conflict and resolution and that it isn’t always easy to solve but if I am willing to swallow my pride, have empathy, and attempt to solve at the lowest level possible, I will most likely have success. I will always try and resolve conflict as soon as it arises with coworkers but also try to not create conflict. While I may not participate in collective bargaining where I work now, negotiation is a skill I will always be able to use. It is important for me to stand up for myself and other coworkers if we feel something is not fair. I will approach my mangers with respect but have a plan in mind.

4.   Your personal feelings about the material covered.

I thought this unit was a good reminder about conflict and resolution processes. This is something we as nurses will face on a daily basis not only with coworkers but with patients and their families. It is important for us to understand the proper steps to take to correctly resolve conflict.